Join Our Team at Sheraton Hotel Newfoundland!
Steeped in history and built on the site of the old Fort William at the base of Signal Hill, Sheraton Hotel Newfoundland blends timeless elegance with the vibrant energy of one of North America’s oldest cities. Our premier location overlooks St. John’s Harbour and is just minutes from iconic attractions, boutique shopping, and the legendary George Street entertainment district.
With 304 modern rooms and suites and over 18,000 sq. ft. of well-appointed event space, we provide exceptional experiences for business and leisure travelers alike. But what truly sets us apart is our people.
At Sheraton Hotel Newfoundland, we are passionate hospitality professionals dedicated to the art of exceptional service. We believe in putting people first—whether it’s our guests, our team members, or our community.
As part of Westmont Hospitality Group, a leader in hotel ownership and management, we are committed to delivering superior results while upholding the highest standards in the industry.
Westmont embodies the following Values:
- Entrepreneurial
- Ethical
- Flexible
- Family Oriented
- Creative
- Empowered
We are seeking a CASUAL Banquet Houseperson to be a part of our Banquets department. The successful candidate would need to be available to work a variety of shifts - weekdays, weekends, evenings and holidays - as well as occasional overtime as business levels dictate.
Job Summary
The Banquet Houseperson is responsible for ensuring efficient room set up for meetings, banquets, conferences, weddings, etc., to clients’ satisfaction. This includes: setting up rooms; maintaining storage and service areas; vacuuming and cleaning function rooms; hanging banners; decorating; assisting with the service of concession stands and meal functions; providing coffee service; etc.
Major Duties and Responsibilities
- Set up and tear down meeting rooms according to the pre-determined standards of the department and hotel.
- Executes work requirements as per BEOs or contracts; follow details and guidelines of contract or BEO pertaining to room set up.
- Ensure guest service is thoroughly maintained at all times.
- Ensure guests needs and requirements are carried out in a helpful and courteous manner.
- Transport all equipment and store in the appropriate storage rooms.
- Understand and carry out duties according to all banquet event orders and the instructions for each event.
- Understand all hotel and guests functions to be able to answer any questions made by guests.
- Ensure security standards are practiced, to protect guest’s privacy and belongings.
- Meet and exceed guest and co-worker expectations by providing exemplary service and teamwork.
- Ensure all guests receive prompt attention, providing value-added service by doing whatever is reasonable and possible to exceed guest expectations.
- Adhere to all hotel policies and procedures, and follow procedures listed in shift checklists.
- Clean banquet rooms and corridors.
- Responds to Front desk calls, equipment and meeting supplies delivery to the meeting rooms.
- Communicates with MOD and co-workers regarding product/service deficiencies, equipment, safety problems, etc.
- Follow details and guidelines of contract pertaining to room set up.
- Set up banquet tables and coffee stations.
- Complete all miscellaneous duties as directed by your supervisor or manager that pertain to the operation of the department.
- Additional duties as assigned by the reporting manager.
Minimum Qualifications and Skills
- High school graduate or equivalent.
- Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
- Must be able to speak, read, write, and understand the primary language(s) used by guests visiting the workplace.
- Must be flexible to work a variety of shifts including midnights and weekends.
Mental Effort
- Mental effort required in multi-tasking and handling interruptions that require refocusing.
- Listening and mental attentiveness in tasks assigned by the reporting manager.
- Able to read and understand BEOs and/or contracts
Physical Effort
- Heavy lifting required.
- Standing for long periods of time.
- Walking for long periods of time.
- Lifting, bending and pulling.
Type of Supervision Required
Reports to the Banquets Manager and Executive Meeting Specialist. Works under general instructions to prioritize and complete assigned tasks.
If you’re looking for a rewarding career in a dynamic and welcoming environment, we’d love to hear from you! Join us and be part of something extraordinary.
At Sheraton Hotel Newfoundland we are committed to fostering a diverse, inclusive, and respectful workplace. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. Diversity drives our success, and we value the unique perspectives each team member brings.
In our commitment to provide a selection process and work environment that is inclusive and barrier free, accommodation will be provided in accordance with the Canadian Human Rights Code. Any special accommodation needs required in order to allow you to participate in the hiring and employment process to your full potential can be arranged in advance by contacting the Hiring Manager to arrange reasonable and appropriate accommodation.
We thank all applicants for their interest in this position. Kindly be aware that only those selected for an interview will be contacted.
