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PRODID:-//ChamberMaster//Event Calendar 2.0//EN
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CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20200526T153000Z
DTEND:20200526T183000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:Service First - Virtual Customer Service Training
DESCRIPTION:Service First is a 1/2 day workshop introducing tourism employees to the basics of customer service and helping to reinforce your organization's commitment to creating an exceptional experience for visitors. It includes units on the value of tourism in Newfoundland & Labrador\, being a professional\, and customer service.\n\nBy the end of the session\, learners will:\n\n\n	Learn about the value of tourism and the power of first impressions\n	Examine how negative behaviour and stress can affect us\n	Learn the skills for adopting a professional attitude towards life and work\n	Learn how to focus on the customer's needs and provide them with a memorable experience\n	To maximize engagement\, we will be limiting registrants to 10 people per session
X-ALT-DESC;FMTTYPE=text/html:<p background-color:="" helvetica="" open="" style="box-sizing: inherit\; margin: 0px 0px 1rem\; padding: 0px\; font-size: 16px\; line-height: 1.6\; text-rendering: optimizelegibility\; color: rgb(10\, 10\, 10)\; font-family: "><img alt="" height="100" src="https://chambermaster.blob.core.windows.net/userfiles/UserFiles/chambers/3136/Image/ServiceFirstNLRed.png" style="width: 339px\; height: 100px\;" width="339" /><br />\nService First is a 1/2 day workshop introducing tourism employees to the basics of customer service and helping to reinforce your organization&rsquo\;s commitment to creating an exceptional experience for visitors. It includes units on the value of tourism in Newfoundland &amp\; Labrador\, being a professional\, and customer service.</p>\n\n<p background-color:="" helvetica="" open="" style="box-sizing: inherit\; margin: 0px 0px 1rem\; padding: 0px\; font-size: 16px\; line-height: 1.6\; text-rendering: optimizelegibility\; color: rgb(10\, 10\, 10)\; font-family: ">By the end of the session\, learners will:</p>\n\n<ul background-color:="" font-size:="" helvetica="" open="" style="box-sizing: inherit\; margin: 0px 0px 1rem 1.25rem\; padding-right: 0px\; padding-left: 0px\; line-height: 1.6\; list-style-position: outside\; color: rgb(10\, 10\, 10)\; font-family: ">\n	<li style="box-sizing: inherit\; margin: 0px\; padding: 0px\; font-size: inherit\;">Learn about the value of tourism and the power of first impressions</li>\n	<li style="box-sizing: inherit\; margin: 0px\; padding: 0px\; font-size: inherit\;">Examine how negative behaviour and stress can affect us</li>\n	<li style="box-sizing: inherit\; margin: 0px\; padding: 0px\; font-size: inherit\;">Learn the skills for adopting a professional attitude towards life and work</li>\n	<li style="box-sizing: inherit\; margin: 0px\; padding: 0px\; font-size: inherit\;">Learn how to focus on the customer&rsquo\;s needs and provide them with a memorable experience</li>\n	<li style="box-sizing: inherit\; margin: 0px\; padding: 0px\; font-size: inherit\;">To maximize engagement\, we will be limiting registrants to 10 people per session</li>\n</ul>\n
LOCATION:Zoom Webinar
UID:e.3136.3559
SEQUENCE:3
DTSTAMP:20260517T061531Z
URL:http://hospitalitynewfoundland.chambermaster.com/events/details/service-first-virtual-customer-service-training-3559
END:VEVENT

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