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VERSION:2.0
PRODID:-//ChamberMaster//Event Calendar 2.0//EN
METHOD:PUBLISH
X-PUBLISHED-TTL:P3D
REFRESH-INTERVAL:P3D
CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20200630T153000Z
DTEND:20200630T180000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:Service Best - Virtual Customer Service Training
DESCRIPTION:Service Best is an online training workshop that assists learners in creating memorable customer experiences\, identifying and responding to customer needs and turning dissatisfied customers into loyal fans.\n\nBy the end of the session\, learners will:\n\n\n	Use the techniques associated with Service Best service:\n\n\n\n	Perception is all there is\n	Everyone has a customer\n	Total Product Concept\n	Moments of Truth\n	Proactive learn\n\n\n2. Use the techniques associated with the skills for service recovery:\n\n\n	Encouraging customer feedback\n	Handling difficult situations\n	Reactive learn\n\n\n3. Use the techniques for developing and maintaining a Service Best attitude:\n\n\n	Communication\n	Identifying hot buttons
X-ALT-DESC;FMTTYPE=text/html:<p background-color:="" helvetica="" open="" style="box-sizing: inherit\; margin: 0px 0px 1rem\; padding: 0px\; font-size: 16px\; line-height: 1.6\; text-rendering: optimizelegibility\; color: rgb(10\, 10\, 10)\; font-family: "><img alt="" height="100" src="https://chambermaster.blob.core.windows.net/userfiles/UserFiles/chambers/3136/Image/ServiceBestNLblue.png" style="width: 340px\; height: 100px\;" width="340" /><br />\nService Best is an online training workshop that&nbsp\;assists learners in&nbsp\;creating&nbsp\;memorable customer experiences\, identifying and responding to customer needs and turning dissatisfied customers into loyal fans.</p>\n\n<p background-color:="" helvetica="" open="" style="box-sizing: inherit\; margin: 0px 0px 1rem\; padding: 0px\; font-size: 16px\; line-height: 1.6\; text-rendering: optimizelegibility\; color: rgb(10\, 10\, 10)\; font-family: ">By the end of the session\, learners will:</p>\n\n<ol background-color:="" font-size:="" helvetica="" open="" style="box-sizing: inherit\; margin: 0px 0px 1rem 1.25rem\; padding-right: 0px\; padding-left: 0px\; line-height: 1.6\; list-style-position: outside\; color: rgb(10\, 10\, 10)\; font-family: ">\n	<li style="box-sizing: inherit\; margin: 0px\; padding: 0px\; font-size: inherit\;">Use the techniques associated with Service Best service:</li>\n</ol>\n\n<ul background-color:="" font-size:="" helvetica="" open="" style="box-sizing: inherit\; margin: 0px 0px 1rem 1.25rem\; padding-right: 0px\; padding-left: 0px\; line-height: 1.6\; list-style-position: outside\; color: rgb(10\, 10\, 10)\; font-family: ">\n	<li style="box-sizing: inherit\; margin: 0px\; padding: 0px\; font-size: inherit\;">Perception is all there is</li>\n	<li style="box-sizing: inherit\; margin: 0px\; padding: 0px\; font-size: inherit\;">Everyone has a customer</li>\n	<li style="box-sizing: inherit\; margin: 0px\; padding: 0px\; font-size: inherit\;">Total Product Concept</li>\n	<li style="box-sizing: inherit\; margin: 0px\; padding: 0px\; font-size: inherit\;">Moments of Truth</li>\n	<li style="box-sizing: inherit\; margin: 0px\; padding: 0px\; font-size: inherit\;">Proactive learn</li>\n</ul>\n\n<p background-color:="" helvetica="" open="" style="box-sizing: inherit\; margin: 0px 0px 1rem\; padding: 0px\; font-size: 16px\; line-height: 1.6\; text-rendering: optimizelegibility\; color: rgb(10\, 10\, 10)\; font-family: ">2. Use the techniques associated with the skills for service recovery:</p>\n\n<ul background-color:="" font-size:="" helvetica="" open="" style="box-sizing: inherit\; margin: 0px 0px 1rem 1.25rem\; padding-right: 0px\; padding-left: 0px\; line-height: 1.6\; list-style-position: outside\; color: rgb(10\, 10\, 10)\; font-family: ">\n	<li style="box-sizing: inherit\; margin: 0px\; padding: 0px\; font-size: inherit\;">Encouraging customer feedback</li>\n	<li style="box-sizing: inherit\; margin: 0px\; padding: 0px\; font-size: inherit\;">Handling difficult situations</li>\n	<li style="box-sizing: inherit\; margin: 0px\; padding: 0px\; font-size: inherit\;">Reactive learn</li>\n</ul>\n\n<p background-color:="" helvetica="" open="" style="box-sizing: inherit\; margin: 0px 0px 1rem\; padding: 0px\; font-size: 16px\; line-height: 1.6\; text-rendering: optimizelegibility\; color: rgb(10\, 10\, 10)\; font-family: ">3. Use the techniques for developing and maintaining a Service Best attitude:</p>\n\n<ul background-color:="" font-size:="" helvetica="" open="" style="box-sizing: inherit\; margin: 0px 0px 1rem 1.25rem\; padding-right: 0px\; padding-left: 0px\; line-height: 1.6\; list-style-position: outside\; color: rgb(10\, 10\, 10)\; font-family: ">\n	<li style="box-sizing: inherit\; margin: 0px\; padding: 0px\; font-size: inherit\;">Communication</li>\n	<li style="box-sizing: inherit\; margin: 0px\; padding: 0px\; font-size: inherit\;">Identifying hot buttons</li>\n</ul>\n
LOCATION:Zoom Webinar
UID:e.3136.3599
SEQUENCE:3
DTSTAMP:20260517T182719Z
URL:http://hospitalitynewfoundland.chambermaster.com/events/details/service-best-virtual-customer-service-training-3599
END:VEVENT

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