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PRODID:-//ChamberMaster//Event Calendar 2.0//EN
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CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20230530T120000Z
DTEND:20230530T190000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:Service Best Training: VIRTUAL 2023
DESCRIPTION:Service Best NL is a full-day workshop that teaches employees and businesses how to create memorable customer experiences\, identify and respond to customer needs\, and turn dissatisfied customers into loyal fans. \nThe workshop will...\n\n1. Use the techniques associated with Service Best service:\n\n\n	Perception is all there is\n	Everyone has a customer\n	Total Product Concept\n	Moments of Truth\n	Proactive LEARN\n\n\n2. Use the techniques associated with the skills for service recovery:\n\n\n	Encouraging customer feedback\n	Handling difficult situations\n	Reactive LEARN\n\n\n\n3. Use the techniques for developing and maintaining a Service Best attitude:\n\n\n	Communication\n	Identifying hot buttons\n\n\nSupported by:
X-ALT-DESC;FMTTYPE=text/html:<span style="font-size: 14px\; line-height: 19.6px\;"><strong>Service Best</strong> NL is a full-day workshop that teaches employees and businesses how to create memorable customer experiences\, identify and respond to customer needs\, and turn dissatisfied customers into loyal fans.&nbsp\;</span>\n<h1><span style="font-size:18px\;"><span style="color:#005BAB\;"><strong>The workshop will...</strong></span></span></h1>\n\n<p style="font-size: 14px\; line-height: 130%\;"><strong>1.</strong> Use the techniques associated with <strong>Service Best</strong> service:</p>\n\n<ul>\n	<li style="font-size: 14px\; line-height: 18.2px\;">Perception is all there is</li>\n	<li style="font-size: 14px\; line-height: 18.2px\;">Everyone has a customer</li>\n	<li style="font-size: 14px\; line-height: 18.2px\;">Total Product Concept</li>\n	<li style="font-size: 14px\; line-height: 18.2px\;">Moments of Truth</li>\n	<li style="font-size: 14px\; line-height: 18.2px\;">Proactive LEARN</li>\n</ul>\n\n<p style="font-size: 14px\; line-height: 130%\;"><strong>2. </strong>Use the techniques&nbsp\;associated with the skills for service recovery:</p>\n\n<ul>\n	<li style="font-size: 14px\; line-height: 18.2px\;">Encouraging customer&nbsp\;feedback</li>\n	<li style="font-size: 14px\; line-height: 18.2px\;">Handling difficult situations</li>\n	<li style="font-size: 14px\; line-height: 18.2px\;">Reactive LEARN</li>\n</ul>\n\n<div style="font-size: 14px\; line-height: 18.2px\;">\n<p style="font-size: 14px\; line-height: 130%\;"><strong>3.</strong> Use the techniques for developing and maintaining a&nbsp\;<strong>Service Best</strong> attitude:</p>\n\n<ul>\n	<li style="font-size: 14px\; line-height: 18.2px\;">Communication</li>\n	<li style="font-size: 14px\; line-height: 18.2px\;">Identifying hot buttons</li>\n</ul>\n\n<div style="font-size: 14px\; line-height: 18.2px\;">Supported by:<br />\n<br />\n<img alt="" height="95" src="https://chambermaster.blob.core.windows.net/userfiles/UserFiles/chambers/3136/Image/TourismCultureArtsandRecreation-PNG.png" style="width: 200px\; height: 95px\;" width="200" /></div>\n</div>\n
LOCATION:Virtual via ZOOM
UID:e.3136.3794
SEQUENCE:3
DTSTAMP:20260411T113628Z
URL:http://hospitalitynewfoundland.chambermaster.com/events/details/service-best-training-virtual-2023-3794
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