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VERSION:2.0
PRODID:-//ChamberMaster//Event Calendar 2.0//EN
METHOD:PUBLISH
X-PUBLISHED-TTL:P3D
REFRESH-INTERVAL:P3D
CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20250520T113000Z
DTEND:20250520T183000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:Service Best - OPEN CALL Gander
DESCRIPTION:Service Best NL is the ultimate Customer Service Training. It is a full-day workshop that teaches employees and businesses how to create memorable customer experiences\, identify and respond to customer needs\, and turn dissatisfied customers into loyal fans. \nThe workshop will...\n\n1. Use the techniques associated with Service Best service:\n\n\n	Perception is all there is\n	Everyone has a customer\n	Total Product Concept\n	Moments of Truth\n	How to W.O.W. your customers\n\n\n2. Use the techniques associated with the skills for service recovery:\n\n\n	Encouraging customer feedback\n	Handling difficult situations\n	3R's of Service Recovery\n\n\n\n3. Use the techniques for developing and maintaining a Service Best attitude:\n\n\n	Communication\n	Identifying hot buttons\n\n\n\n\n\n\nSupported by:
X-ALT-DESC;FMTTYPE=text/html:<span style="font-size:16px\;"><span style="font-family:arial\;"><span style="line-height: 19.6px\;"><span style="color:#005bab\;"><strong>Service Best&nbsp\;NL</strong></span>&nbsp\;is the ultimate Customer Service Training. It is a full-day workshop that teaches employees and businesses how to create memorable customer experiences\, identify and respond to customer needs\, and turn dissatisfied customers into loyal fans.&nbsp\;</span></span></span>\n<h1><span style="font-size: 16px\;"><span style="font-family: arial\;"><span style="color: rgb(0\, 91\, 171)\;"><strong>The workshop will...</strong></span></span></span></h1>\n\n<p style="font-size: 14px\; line-height: 18.2px\;"><span style="font-size: 16px\;"><span style="font-family: arial\;"><strong>1.</strong>&nbsp\;Use the techniques associated with&nbsp\;<span style="color: rgb(0\, 91\, 171)\;"><strong>Service Best</strong></span>&nbsp\;service:</span></span></p>\n\n<ul>\n	<li style="font-size: 14px\; line-height: 18.2px\;"><span style="font-size: 16px\;"><span style="font-family: arial\;">Perception is all there is</span></span></li>\n	<li style="font-size: 14px\; line-height: 18.2px\;"><span style="font-size: 16px\;"><span style="font-family: arial\;">Everyone has a customer</span></span></li>\n	<li style="font-size: 14px\; line-height: 18.2px\;"><span style="font-size: 16px\;"><span style="font-family: arial\;">Total Product Concept</span></span></li>\n	<li style="font-size: 14px\; line-height: 18.2px\;"><span style="font-size: 16px\;"><span style="font-family: arial\;">Moments of Truth</span></span></li>\n	<li style="font-size: 14px\; line-height: 18.2px\;"><span style="font-size: 16px\;"><span style="font-family: arial\;">How to W.O.W. your customers</span></span></li>\n</ul>\n\n<p style="font-size: 14px\; line-height: 18.2px\;"><span style="font-size: 16px\;"><span style="font-family: arial\;"><strong>2.&nbsp\;</strong>Use the techniques&nbsp\;associated with the skills for service recovery:</span></span></p>\n\n<ul>\n	<li style="font-size: 14px\; line-height: 18.2px\;"><span style="font-size: 16px\;"><span style="font-family: arial\;">Encouraging customer&nbsp\;feedback</span></span></li>\n	<li style="font-size: 14px\; line-height: 18.2px\;"><span style="font-size: 16px\;"><span style="font-family: arial\;">Handling difficult situations</span></span></li>\n	<li style="font-size: 14px\; line-height: 18.2px\;"><span style="font-size: 16px\;"><span style="font-family: arial\;">3R&#39\;s of Service Recovery</span></span></li>\n</ul>\n\n<div style="font-size: 14px\; line-height: 18.2px\;">\n<p style="line-height: 18.2px\;"><span style="font-size: 16px\;"><span style="font-family: arial\;"><strong>3.</strong>&nbsp\;Use the techniques for developing and maintaining a&nbsp\;<span style="color: rgb(0\, 91\, 171)\;"><strong>Service Best</strong></span>&nbsp\;attitude:</span></span></p>\n\n<ul>\n	<li style="line-height: 18.2px\;"><span style="font-size: 16px\;"><span style="font-family: arial\;">Communication</span></span></li>\n	<li style="line-height: 18.2px\;"><span style="font-size: 16px\;"><span style="font-family: arial\;">Identifying hot buttons</span></span></li>\n</ul>\n</div>\n\n<div style="font-size: 14px\; line-height: 18.2px\;">\n<div style="line-height: 18.2px\;"><br />\n<span style="font-size:16px\;"><span style="font-family:arial\;">Supported by:</span></span><br />\n<br />\n<img alt="" height="95" src="https://chambermaster.blob.core.windows.net/userfiles/UserFiles/chambers/3136/Image/TourismCultureArtsandRecreation-PNG.png" style="width: 200px\; height: 95px\;" width="200" /></div>\n</div>\n
LOCATION:Gander\, NL
UID:e.3136.3865
SEQUENCE:3
DTSTAMP:20260415T234027Z
URL:http://hospitalitynewfoundland.chambermaster.com/events/details/service-best-open-call-gander-3865
END:VEVENT

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