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CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20220613T110000Z
DTEND:20220613T190000Z
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SUMMARY:Service Best - Gander
DESCRIPTION:Service Best NL is a full-day workshop that teaches employees and businesses how to create memorable customer experiences\, identify and respond to customer needs\, and turn dissatisfied customers into loyal fans. \nThe workshop will...\n\n1. Use the techniques associated with Service Best service:\n\n\n	Perception is all there is\n	Everyone has a customer\n	Total Product Concept\n	Moments of Truth\n	Proactive LEARN\n\n\n2. Use the techniques associated with the skills for service recovery:\n\n\n	Encouraging customer feedback\n	Handling difficult situations\n	Reactive LEARN\n\n\n\n3. Use the techniques for developing and maintaining a Service Best attitude:\n\n\n	Communication\n	Identifying hot buttons\n\n\nSupported by:
X-ALT-DESC;FMTTYPE=text/html:<span style="font-size: 14px\; line-height: 19.6px\;">Service Best NL is a full-day workshop that teaches employees and businesses how to create memorable customer experiences\, identify and respond to customer needs\, and turn dissatisfied customers into loyal fans.&nbsp\;</span>\n<h1><span style="font-size:18px\;"><span style="color:#005BAB\;"><strong>The workshop will...</strong></span></span></h1>\n\n<p style="font-size: 14px\; line-height: 130%\;"><strong>1.</strong> Use the techniques associated with Service Best service:</p>\n\n<ul>\n	<li style="font-size: 14px\; line-height: 18.2px\;">Perception is all there is</li>\n	<li style="font-size: 14px\; line-height: 18.2px\;">Everyone has a customer</li>\n	<li style="font-size: 14px\; line-height: 18.2px\;">Total Product Concept</li>\n	<li style="font-size: 14px\; line-height: 18.2px\;">Moments of Truth</li>\n	<li style="font-size: 14px\; line-height: 18.2px\;">Proactive LEARN</li>\n</ul>\n\n<p style="font-size: 14px\; line-height: 130%\;"><strong>2. </strong>Use the techniques&nbsp\;associated with the skills for service recovery:</p>\n\n<ul>\n	<li style="font-size: 14px\; line-height: 18.2px\;">Encouraging customer&nbsp\;feedback</li>\n	<li style="font-size: 14px\; line-height: 18.2px\;">Handling difficult situations</li>\n	<li style="font-size: 14px\; line-height: 18.2px\;">Reactive LEARN</li>\n</ul>\n\n<div style="font-size: 14px\; line-height: 18.2px\;">\n<p style="font-size: 14px\; line-height: 130%\;"><strong>3.</strong> Use the techniques for developing and maintaining a&nbsp\;Service Best attitude:</p>\n\n<ul>\n	<li style="font-size: 14px\; line-height: 18.2px\;">Communication</li>\n	<li style="font-size: 14px\; line-height: 18.2px\;">Identifying hot buttons</li>\n</ul>\n\n<div style="font-size: 14px\; line-height: 18.2px\;">Supported by:<br />\n<br />\n<img alt="" height="95" src="https://chambermaster.blob.core.windows.net/userfiles/UserFiles/chambers/3136/Image/TourismCultureArtsandRecreation-PNG.png" style="width: 200px\; height: 95px\;" width="200" /></div>\n</div>\n
LOCATION:Albatross Hotel\, Gander 114 Trans-Canada Hwy\, Gander\, NL A1V 1W8 Phone: (709) 256-3956
UID:e.3136.3742
SEQUENCE:3
DTSTAMP:20260425T022957Z
URL:http://hospitalitynewfoundland.chambermaster.com/events/details/service-best-gander-3742
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